Citizens Information Receptionist/ Information Provider. - …, Limerick

ADAPT DOMESTIC ABUSE SERVICES Ref: #CES-2439774 CITIZENS INFORMATION, UNIT 2, Riverstone House, Henry St, Limerick, Co. Limerick, V94 3T28

Job Description Citizens Information Receptionist / Information Provider.

Duties This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

Purpose of the job:

Provision of receptionist duties.

Provision of information, advice and advocacy services to members of the public and assisting the Development Manager in the work of the information service. Depending on the needs of the service, the role may be more focused on 1 or 2 above.

Main Duties: RECEPTION DUTIES

First point of contact for members of the public who get in touch by phone, by email, in person.

Presenting a welcoming and professional response to clients.

Managing a busy phone line, and call-in service.

Take appointments.

Manage email.

Record keeping.

Fielding calls and emails by gathering client details and directing queries as appropriate to information provider staff.

Responding directly to clients on simple queries.

Assisting with the management and administration of the reception area.

Ensuring adequate stocks of forms, leaflets etc. and replenishing same as necessary.

Supporting the Development Manager and Information Officers in their work.

Other duties as assigned by the Development Manager.

Application Method Please apply online using JobsIreland's MyGovID login service. Click Continue to be redirected to the MyGovID login page.

How to register your interest To register your interest, note the scheme reference number and contact an Employment Personal Advisor in your local Intreo Office.

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