Customer Operations Specialist ON SITE – LIMERICK, Limerick

Customer Operations Specialist

ON SITE – ( Part- time)

 Part-Time - 11am to 3pm (Mon - Fri) OR Weekends ONLY - 9am to 5.30pm

Location : % Onsite - Limerick - Henry Street

Permanent Contract

Are you detail-oriented, organised, and passionate about delivering excellent customer service? We're looking for a Customer Operations Specialist to support one of Ireland's leading financial institutions as part of our growing team at Covalen.

At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals. We've built enduring relationships in Financial Services, Technology, and Utilities, working with some of the globe's largest and most forward-thinking companies.

This is a fantastic opportunity to work on-site with PartnerBanking Client in Limerick, gain experience in the financial services sector, and contribute to customer and operations excellence.

Your Role at a Glance:

Support customer banking operations and handle sensitive information securely

Manage inbound requests and processing across key customer accounts

Ensure full compliance with operational and regulatory policies

Deliver efficient, accurate service within established timelines

Communicate effectively across internal teams and stakeholders

What You Bring:

️ Strong administrative or operational experience (ideally in banking, insurance, or professional services)

️ Excellent attention to detail and ability to manage multiple tasks

️ Clear, professional communication skills – both written and verbal

️ Ability to work independently and as part of a collaborative team

️ A desire to learn and grow in a structured, high-performing environment

What We Offer:

Opportunity to work with a top-tier Irish bank

Full training and onboarding provided

Be part of a supportive and people-focused team culture

Career progression opportunities through Covalen

Access to employee wellbeing & development resources

Equal opportunity employer:

At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.

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