Practice Manager, Loughrea

About the Role Lakeside Veterinary Clinic in Galway is seeking an experienced and motivated Practice Manager to join the team on a full‑time, permanent basis. This key leadership role involves both operational and front‑of‑house responsibilities.

Lakeside Veterinary Hospital | Galway

Full‑time (40 hours per week). Salary up to €44,000 DOE.

As Practice Manager, you will play a central role in the smooth day‑to‑day running of the clinic, working closely with leadership and central support teams. This position combines hands‑on reception cover with management duties, making it ideal for someone who enjoys being actively involved in both client‑facing and operational aspects of practice life.

What You’ll Be Doing You’ll be a key leadership figure supporting the Clinical Director with the day‑to‑day management and long‑term development of the practice. You’ll be part of the management team, driving improvements, fostering collaboration, and ensuring the smooth running of all non‑clinical operations.

Your Core Responsibilities Will Include

Practice Operations: Overseeing all support functions within the practice to ensure they run efficiently and effectively, with strong communication and clear leadership.

Leadership&Culture: Setting a professional standard and being a role model for the wider team.

Project Support&Innovation: Supporting initiatives from the Clinical Director and wider Group, encouraging fresh ideas and full team engagement.

Policy&Compliance: Ensuring that all group policies and procedures—financial and non‑financial—are implemented, followed, and respected.

Office Management: Managing the day‑to‑day running of the practice environment.

Staff Management: Leading, supporting, and developing the practice team.

Finance: Managing cash flow, banking, and day‑to‑day financial processes.

Collaboration: Working closely with the Business Support Manager and Head Office to ensure strong communication and alignment across teams.

Marketing&Development: Driving business development, local marketing efforts, and engaging with company representatives around promotions and materials.

Community&Charity Engagement: Managing practice involvement with local charities and community initiatives.

Recruitment&Talent: Liaising with the Talent Partner to manage recruitment needs and attract great people.

Employee Relations: Supporting HR processes and helping resolve staff concerns with professionalism and care.

Customer Care: Handling and resolving customer complaints with empathy and efficiency.

Additional Duties: Taking on other responsibilities as required by the Clinical Director or senior management.

Applicant Requirements Our ideal candidate would have a background in Veterinary/Healthcare with strong leadership skills, and a desire to advance their professional career. Candidates should present well to the Veterinary and support teams, collaborate to achieve targets, and adhere to the job specification.

Proven leadership/management experience in a service‑driven environment (Veterinary preferred)

Training in practice management is an advantage

Strong people skills and effective communication skills are essential

Friendly, fair and compassionate personality

Excellent leadership skills, with a proven track record of delivering results

Aligned with IVC Evidensia’s core values

Influencer who can collaborate with others while not afraid to challenge the status quo

Additional experience in business or finance management would also be beneficial

Benefits– Subject To Pro Rata We recognise that our people are fundamental to the success of our business. Investing in our staff, premises and processes is at the heart of what we do.

Work Life Balance:

22 days annual leave

Birthday Leave (paid day off on your birthday)

Focus on Employee Wellbeing:

Paid Maternity Leave Package

Paid Paternity Leave

Cycle to Work Scheme

Full access to EAP and Wellbeing Centre

Paid Bereavement LeaveCompany Sick Pay

Development:

Funding of any Certificates / Diplomas / PhDs you may want to pursue

Career Progression Opportunities, both clinical and non‑clinical

Professional Memberships:

VCI membership paid

VDS cover paid

Additional Benefits:

Annual Pay Reviews

Pawesome Benefits– reward gateway giving discounts and cashback with hundreds of retailers

Employer Pension Contributions

Free Flu Inoculations

Discounted Veterinary Fees

Opportunity to join company programmes (LGBTQ+, Wellbeing Champions, Nurses Committee, Clinical Board)

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