Administrative Officer - Highfield Hospital, Lucan

Highfield Healthcare is seeking a highly organized and motivated Administrative Officer / Medical Secretary to support the daily operations of its busy Day Clinic and Outpatient services in Lucan.

The successful candidate will play a key role in delivering efficient administrative and secretarial support to Consultant Psychiatrists, the clinical team, and the wider Patient Services department. This is a fast-paced, patient-focused role requiring strong organisational skills, attention to detail, and a professional approach to communication and service delivery.

Contract Permanent, Full-time

Working Hours Monday to Friday 9am to 5pm

Location Unit 2, The Griffeen Centre, Lucan, Co. Dublin

Responsibilities

Manage front-of-house reception and act as the first point of contact

Support patient admissions, discharges, and transfers

Coordinate appointments, referrals, and outpatient clinic schedules

Maintain accurate patient records and ensure compliance with data protection regulations

Provide administrative and secretarial support to consultants and clinical teams

Handle insurance processing, billing, and follow-up on outstanding payments

Ensure timely communication with patients, families, and stakeholders

Assist with HRB submissions and administrative reporting

Contribute to team projects and support training of new staff

Eligibility Criteria Each candidate and every person holding office must:

Possess minimum Leaving Certificate. Medical Secretarial Qualification is a distinct advantage.

Minimum 2 years’ experience in an administrative/secretarial role required.

Have excellent PC, MS Office, typing skills

Have excellent PowerPoint skills

Be customer-oriented and of good character

Have a proven ability to work in a busy environment, multi-task and prioritise effectively while maintaining excellent standards of service delivery

Display a friendly and outgoing disposition as well as an ability to remain calm and effectively manage in an emergency

Excellent communication, interpersonal skills and telephone manner required

Ability to work on own initiative essential as well as part of a dynamic team and enjoy change and development is a bonus.

Flexibility will be required with respect to working hours and assigned tasks and duties

Desirable

Previous experience working in a busy medical administration role

Key Competencies

Strong organisational and time management skills

Attention to detail and commitment to high-quality service

Problem-solving and decision-making ability

Teamwork and collaboration

Adaptability in a dynamic work environment

Highfield Healthcare is an equal opportunities employer committed to diversity, inclusion, and creating a supportive workplace where all employees can thrive.

All posts are subject to satisfactory references, medical and Garda vetting.

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