Guest Relations Agent, Maynooth

Guest Relations Agent Key Responsibilities

Offer a warm welcome and a fond farewell to all guests.

Assist with the delivery and safe storage of guest luggage.

Answer telephone calls and respond to emails.

Provide information to hotel guests as requested, serving as a key point of contact.

Assist guests with information on local amenities and attractions.

Ensure guest satisfaction.

Work effectively in a fast‑paced environment.

Qualifications

1 year+ experience in a 5* hotel Front Office role.

Excellent communication skills.

Knowledge of Opera desirable but not essential.

Ability to work under pressure with excellent attention to detail.

Flexible approach to work hours (shift work required).

Previous Guest Service experience desirable.

Benefits

Part of Accor's large global hospitality network.

Employee benefit card offering discounted rates in Accor Hotels worldwide.

Refer a Friend bonus of€250.

Learning and development opportunities.

Employee Assistance Programme.

Strong team focus and team atmosphere.

Meals and uniform provided.

Free parking.

Team‑building and social events organised throughout the year.

Training provided both on‑the‑job and through organised training seminars with internal and external trainers.

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