Customer Service Representative - Kilcullen, Co. Kildare, Naas

Kilcullen, Co. Kildare

Our Paving&Walling and KPRO businesses are high-performance and profitable business units supporting both our Irish and UK-based customers. With best-in-class expertise and experience, underpinned by our technologically advanced facilities, we manufacture and retail a complete range of premium paving, walling, render and mortar products.

Responsibilities

Respond promptly to customer inquiries via phone, email, and in person.

Handle and resolve customer complaints with professionalism and efficiency.

Provide detailed information about our building materials, including product specifications, availability, and pricing.

Process orders, returns, and exchanges accurately.

Maintain detailed records of customer interactions, transactions, and feedback.

Coordinate with other departments to ensure timely delivery and fulfilment of customer orders.

Assist in developing and implementing customer service policies and procedures.

Follow up with customers to ensure their issues are resolved and their satisfaction is achieved.

Skills Required

Excellent verbal and written communication skills.

Strong problem-solving and conflict resolution abilities.

Proficiency in using customer service software and databases.

Familiarity with building materials and the construction industry is a plus.

Ability to multitask and manage time effectively in a fast-paced environment.

High level of attention to detail and accuracy.

Customer-oriented mindset with a passion for delivering exceptional service.

What You Get

Competitive Salary

Annual Bonus

Twenty-one Days Annual Leave

Further Training and Development Support

Additional Benefits

Sick Pay Scheme

Employee Assistance Programme

Cycle-to-work Scheme

Career Progression Opportunities

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