Customer Service Specialist, Naas

Job Req Number: 116009

Time Type:

Full Time

Location:

Naas

Hours:

09:00-17:30, 39 hours per week

Salary:

€38,000 per annum

What will you be doing?

Provide timely and effective communication with customers and internal departments via email and telephone

Accurately receive and enter bookings into the company’s TMS

Ensure all consignments are promptly directed to the appropriate department

Liaise with operations teams and overseas offices to ensure customer commitments are met

Monitor shipments to ensure deliveries are completed within agreed timelines

Proactively resolve issues with customers and colleagues as they arise

Produce accurate and timely invoicing

Input costs into the company’s internal systems

Provide Proof of Delivery (POD) documentation as required

Prepare and submit quotations in line with current procedures

Create and maintain KPIs using company systems and Microsoft Excel

Complete non-conformance reporting when required

Support day-to-day administrative activities

Monitor volume trends and escalise any significant changes to management

About You

Customer-focused, with a strong commitment to delivering excellent service

Positive and resilient, with the ability to prioritise and work under pressure

Reliable, organised, and able to multitask effectively with strong problem‑solving skills

High attention to detail, with strong accuracy and numeracy skills

Proficient in IT systems, including Microsoft Word, Excel, and Outlook (experience with Cargolink/Webcost advantageous)

Strong verbal and written communication skills, with a professional and courteous telephone manner

Experience in a freight forwarding environment with a solid understanding of the transport industry

What can we offer you?

Competitive salary package and an opportunity to grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

Enhanced annual leave entitlement from your start, which increases with length of service.

Salary sacrifice cycle scheme.

Employee counselling for support with physical and mental wellbeing.

Company pension, with access to life cover and critical illness cover.

#J-18808-Ljbffr