Business Manager, Kildare

Department:

Retail

Location:

Kildare Village

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud B Corp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S., and a growing international footprint.

Our award-winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high-touch luxury experiences that are thoughtfully tailored to each individual. We welcome applicants of all genders, backgrounds, and experiences, and are committed to creating an inclusive environment where everyone can thrive.

As a Business Manager, you will lead and inspire your team to deliver exceptional sales performance and luxury client experiences. Taking full ownership of the ELEMIS store, you will drive growth across treatments and retail through strong leadership, strategic thinking, and meaningful relationship building.

What You Will Do Own your business

Take full accountability for overall store performance, ensuring targets are consistently achieved or exceeded

Analyse sales data to identify trends, opportunities, and actions to drive growth

Develop plans to increase footfall, retention, and average transaction value (ATV)

Lead and develop your team

Inspire, coach, and develop a high-performing team aligned to ELEMIS Flagship standards

Conduct regular 1:1s, performance reviews, and structured development plans

Foster a culture of continuous learning through training, coaching, and product education

Monitor engagement, motivation, and performance, addressing opportunities proactively

Create effective rotas that balance business needs with development opportunities

Deliver treatment excellence

Champion exceptional treatment standards aligned to luxury spa expectations

Support smooth day-to-day operations of treatment spaces

Ensure the highest standards of hygiene, professionalism, and compliance

Oversee the end-to-end client journey, driving satisfaction, retention, and loyalty

Monitor KPIs, feedback, and usage to continuously improve treatment performance

Build and nurture relationships

Deliver exceptional consultations and personalised client experiences

Drive a strong clienteling culture with follow-ups and tailored skincare journeys

Plan and execute events and activations to grow engagement and brand awareness

Build strong partnerships with Flagship stakeholders, acting as a trusted brand ambassador

Identify opportunities to enhance visibility, collaboration, and commercial success

Drive store and brand excellence

Maintain premium standards across merchandising, presentation, and hygiene

Oversee stock management, audits, and accurate product handling

Lead promotional activity and in-store initiatives to maximise brand impact

Work sustainably and responsibly

Embed ELEMIS sustainability goals into all operational decisions

Support initiatives that reduce waste and environmental impact

Who You Are

An experienced leader within a target driven environment

Commercially driven with a proven track record of delivering results

Skilled in coaching, developing, and motivating high-performing teams

Confident using data and insights to drive decision-making

Passionate about delivering exceptional client experiences

A strong relationship builder, able to influence stakeholders at all levels

Highly organised with excellent operational and planning skills

Committed to inclusivity, collaboration, and continuous improvement

What We Offer

Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands

Enhanced parental leave policies

Income Protection and Life Assurance

27 days holiday plus your birthday off

Company pension scheme

Employee Assistance Programme

Cycle to Work Scheme, Season Ticket Loan, and service awards

Structured leadership and product training programmes

Ongoing development and career progression opportunities

A supportive, inclusive environment where you can thrive

The opportunity to make a visible commercial and leadership impact

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