Construction Customer Liaison Co-ordinator, Kildare

About the CompanyWe are a leading and award-winning residential property developer with a proud legacy of delivering high-quality homes across Ireland. With decades of experience in the construction industry, we are committed to excellence, innovation, and customer satisfaction. Our developments are known for their thoughtful design, sustainable practices, and vibrant communities. As we continue to grow, we are looking for passionate individuals to join our team and help shape the future of modern living.
Your New RoleAs a Construction Customer Liaison Co-ordinator, you will be the vital link between our construction teams and our valued customers. Your role will be to ensure a smooth and positive customer journey from pre-completion through to post-handover. You will be based on-site and work closely with site managers, sales teams, and the customer care department to provide timely updates, manage expectations, and resolve any issues with professionalism and empathy.
Key Responsibilities:Lead point of contact with the Purchaser once the property is ready to commence snagging.To manage the snag process and guide the purchaser through the initial snag to snag sign off.Working in collaboration with Construction and Project Managers to achieve targets.Supporting the purchasers with any queries about the process of closing the sale.Providing homeowners with information and guidance before moving in.Managing any aftersales issues that are reported in the Defects Liability Period.Triage of issues reported and liaising with Contractors and relevant parties to resolve issues. Recording of relevant issues in the defects' management system and tracking progress to a satisfactory resolution. Attend internal meetings and meetings with Contractors and Solicitors.Reporting on aftersales issues monthly.
RequirementsEssentials:Minimum of 2–3 years’ experience in a similar role within the Property Industry.Strong understanding of residential construction processes and terminology.Excellent communication and interpersonal skills with a customer-first mindset.Ability to manage multiple tasks and priorities in a fast-paced site environment.Proficient in Microsoft Office and CRM systems.Full clean driving licence and willingness to travel between sites if required.Strong attention to detail.The ability to prioritise, multitask and trouble shoot is essential.Ability to manage own workload and time.Be a team player and highly organised.Results-oriented and able to work both independently and within a team environment. What You’ll Get in ReturnCompetitive salary and performance-based bonus.Company vehicle or car allowance.Generous annual leave and pension scheme.Opportunities for professional development and career progression.A supportive and collaborative team culture.The chance to work with one of Ireland’s most respected housebuilders on exciting new developments.Ready to Build Your Future With Us? If you’re passionate about delivering exceptional customer experiences and thriving in a dynamic construction environment, we’d love to hear from you. Apply today and become part of a company that’s building more than just homes — we’re building communities.
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#1121658 - Megan Cuddihy