Service Operations Manager, Kildare

Celtic Careers

is working with an established commercial vehicle sales client seeking an experienced

Aftersales&Operations Manager

to take ownership of its workshop and customer service function. This role requires a balance of technical capability, leadership strength, and commercial judgement to ensure consistent workshop performance and strong customer retention.

Bonus: Up to€5,000 (KPI-based)

Key Responsibilities You’ll take ownership of workshop performance, ensuring work is planned effectively, delivered on time, and completed to a high standard.

Oversee day-to-day workshop operations and workflow planning

Ensure repair quality meets manufacturer and safety standards

Coordinate with parts and support teams to minimise downtime

Manage job control, quotations, warranty queries, and service admin issues

Monitor productivity, efficiency, and workshop output

Maintain equipment, compliance, and safety standards

Support budgeting, cost control, and operational planning

Review payroll inputs including overtime approval

You’ll also ensure customers receive a consistent, professional service experience and that escalations are handled effectively.

Lead the customer service advisors across the full customer journey

Manage escalations, complaints, and complex customer issues

Build strong long-term customer relationships through clear communication

Maintain high standards of customer experience throughout

Leadership&Team Development This is a key leadership role responsible for developing and driving performance across an experienced team.

Lead and support supervisors, technicians, and service advisors

Conduct performance reviews and ongoing coaching

Deliver toolbox talks and ensure training compliance

Promote a strong culture of accountability, process, and continuous improvement

Create a positive, high-performance, customer-focused environment

Commercial&Performance Management You will be accountable for departmental performance and ensuring strong commercial discipline across the workshop.

Monitor KPIs including efficiency, productivity, hours sold, and customer satisfaction

Manage budgets and support cost control initiatives

Identify opportunities to improve workshop performance

Support service campaigns, upselling, and tender/project activity

About You

Proven experience in a similar service or workshop leadership role

Strong technical understanding of trucks and/or buses

Confident people leader with experience managing technical teams

Strong commercial awareness and results focus

Comfortable working with structured processes and controls

Ability to interpret KPIs and make practical decisions

Strong communication and customer service mindset

Calm, organised, and able to manage a busy workshop environment

Package

Bonus: Up to€5,000 (KPI-based)

Pension: 3%

Holidays: 21 days

Hours: Monday–Friday, 9:00–5:30

Celtic Careers is proud to be an Equal Opportunity Employer.

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