Service Manager (Truck&Bus), Kildare

Job Title: Service Manager (Truck&Bus) Location: Naas Role Overview We are currently working on behalf of a leading commercial vehicle service operation to appoint an experienced Service Manager to lead a busy, high-performing workshop in the Naas area. This is a key leadership role responsible for driving operational excellence, delivering a premium customer experience, and ensuring strong commercial performance across the service department. The successful candidate will bring a strong blend of technical knowledge, people leadership, and commercial awareness to ensure the workshop operates efficiently and consistently delivers on customer expectations. Key Responsibilities Operational Leadership Plan and prioritise workshop workload to ensure efficient throughput and on-time delivery Ensure all work is completed in line with manufacturer standards and safety regulations Liaise closely with parts and service teams to minimise vehicle downtime Oversee workshop equipment maintenance, calibration, and compliance requirements Maximise labour efficiency and workshop productivity Manage warranty, job queries, quotations, and service administration workflows Investigate and resolve invoicing and credit control queries Monitor workshop performance and identify continuous improvement opportunities Support annual budgeting, cost control, and financial planning Ensure full compliance with health&safety and audit requirements Review and approve weekly payroll and overtime justification Customer Experience Lead the Service Advisors to ensure a seamless customer journey from booking to vehicle return Manage escalations, complaints, and complex service issues professionally Build and maintain strong long-term customer relationships through clear communication and trust Team Leadership Lead, coach, and develop supervisors, technicians, and service advisors Ensure all mandatory and manufacturer training is completed Conduct regular toolbox talks and performance reviews Promote a culture of accountability, quality, safety, and continuous improvement Provide clear direction and leadership to the service team Financial&KPI Management Monitor key service KPIs including productivity, efficiency, billable hours, and customer satisfaction Manage departmental budgets and drive profitability Support service campaigns, upselling initiatives, and project/tender opportunities Candidate Profile Proven experience in a truck, bus, or heavy commercial vehicle service environment Strong technical understanding of workshop operations (HGV/BUS advantageous) Previous experience in a Service Manager, Workshop Manager, or senior supervisory role Strong leadership capability with the ability to motivate and develop teams Commercially aware with strong KPI and financial understanding Excellent communication and customer relationship skills Strong problem-solving ability and calm under pressure Highly organised with the ability to manage multiple priorities Hands-on, practical management style with a focus on getting the job done What's on Offer Opportunity to lead a busy and well-established service operation Strong scope for autonomy and impact Competitive salary and benefits package (discussed on application) Skills: truck bus service managerTPBN1_IJ