IT Support Engineer - Helpdesk, Little Island Roads

Overview PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.

Based in Little Island, Co. Cork

Initially a 12 month contract

Responsibilities

Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues

Logging calls (tickets) and keeping records of customer queries

Analysing call logs so you can spot common trends and underlying problems

Updating helpdesk documentation so that support information is available and current for each customer

Testing and fixing faulty equipment

PC builds and installations

Execute any activities assigned

Monitor and control any activities assigned

Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (and Project Team members when applicable)

Qualifications and Skills

An ability to communicate verbally and via email with all customers in simple and understanding manner

An understanding of the business impact of ICT Systems and devices

An ability to follow through and close out all issues to customers’ satisfaction

An ability to assess each user’s IT knowledge levels

Being able to work under pressure

An ability to think logically

Good analytical and problem-solving skills

Good interpersonal and customer care skills

Good accurate records keeping

Willingness to learn in a fast paced environment

Professional and flexible attitude

PFH Technology, owned by Ricoh– a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

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