Counter Manager, Dundrum

Role - Business Manager

Location - Dundrum

Hours - 40 hours

Are you ready to rethink your routine? We’re looking for a Business Manager to join our sparkling Dundrum team. This role will report into the Regional Manager and be responsible for the day to day running of our Dundrum store. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying ourmission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

The Role Your daily to-dos might look like this:

Lead your team from the front by:

Achieving your own targets

Improving your product knowledge and remaining up to date with beauty trends

Conducting appointments and elevating your artistry

Always demonstrating a customer-centric approach

Manage the daily, monthly and quarterly running of your counter, creating business plans to ensure the success and smooth-running of your business

Complete and distribute rotas, as well as logging payroll, sickness, holidays, 121 notes, ROCs and RTW checks to our HR system, Tamigo

Oversee the execution of inventory checks, stock counts and visual merchandising

Accurately follow health and safety procedures

Utilise retail management and team meetings to feedback on you counter’s performance

Ensure that your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Area Manager where deemed necessary

Motivate your team to continually strive to improve their artistry, product knowledge and performance, utilising the education and training team and resources

Conduct weekly 121s and monthly reviews, championing your team’s ambitions to progress

Independently address any performance, attendance or conduct issues in line with Trinny London expectations, utilising the appropriate procedures and support, escalating when necessary

The essential skills and experience required to succeed in this role are:

Experience leading a team (minimum of 5 people), ideally within the luxury sector

Passionate for makeup and skincare

Proven experience leading a team to success within the retail industry

Adaptable and confident with an ever-changing environment

Positive and can-do attitude

Strong communication and mathematical skills

Comfortable working towards and exceeding KPIs

Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

Welcome Trinny London Starter Stack

Company discount for yourself (50%) and your friends and family (40%) after 3 month probation

Competitive commission structure

Bookado (activity membership service)

T-Parties = summer and festive celebrations!

Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

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