Duty Manager, Walkinstown

Main purpose of the role Ensure the store operates efficiently and effectively and provide our customers with the very best customer service and fresh food offering at all times in a clean, safe environment. To deliver on key store targets (sales and profitability) through effective management of people and operations.

The ideal candidate will have/be

Minimum 2 years experience in a management position

Good knowledge of Microsoft Office (Excel, Word)

Experience balancing cash/tills

Highly driven with a strong work ethic

An understanding of how to achieve KPIs and targets

Commerciality and brand awareness

Passion for grocery retail

Thrive in a fast‑paced working environment

Main duties

Actively live SuperValu brand‑values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative

Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Store Manager

Implement planograms correctly and ensure the correct range is in place in store

Merchandise and present the store to the highest standard

Approachable and a role model who leads by example and encourages teamwork and fosters a positive attitude and atmosphere in the workplace

Ability to develop and promote good communication between employees and management in a safe, respectful and inclusive environment

Support Store Manager in the development and training of the team and in ensuring the smooth running of the store

Manage employee performance, giving regular feedback, recognition and encouragement

Deal with all customer queries efficiently, professionally and consistent with store policy

Understand achieving margins in all departments

Engage with new initiatives and embrace new ways of working

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