Supervisor (Full-Time), Dundrum

Competitive Pay | Monthly Bonus Scheme (10-20%) | Generous Employee Discount | Annual Jewellery Uniform Allowance | Other Excellent Benefits

You will be required to work the following days: Monday Tuesday Wednesday Thursday Friday Saturday Sunday

We are looking to cover 30 hours per week. Permanent.

Rate of pay will be between€17.40 per hour – €17.40 per hour.

The Role As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience.

You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast‑paced, sometimes high‑pressured retail environment is essential. Supervisors will lead by example, set their own personal KPIs and sales targets.

What You’ll Do Sales floor

Hold daily team briefs, share store’s KPIs and motivate the team in beating these

Drive exceptional service through role‑modelling our selling ceremony and delivering on KPIs

Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store

Monitor sales performance and take actions to support team success

Handle serious complaints that have been escalated with professionalism and care

Personal sales

Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs

Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship

Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up‑selling, UPT, ATV, conversion and productivity

Store operations

Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out

Cashing up and reconciling the till systems

Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required

Assist with product and POS deliveries; unloading and storing in the correct spaces in store

Operate the till system, handle financial transactions including returns and exchanges, and handle any escalations from the wider team

Always be alert while on the shop floor and follow company security policies and procedures to keep the wider team and customers safe

The Successful Candidate Our supervisors are the ambassadors of the Pandora brand. Therefore, the ideal candidate will be a highly capable individual and a passionate team player who will confidently support their team to provide an unforgettable Pandora in‑store experience.

Prior experience with a leading brand and/or desirable consumer product retailing is preferred. If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.

You’ll Thrive At Pandora If You Have

Proven experience in driving sales and profitability

A passion for driving a culture of exemplary customer service

Strong communication skills in order to establish and coach a high‑performing team

The ability to be adaptable and flexible to changing business needs and remain confident in a fast‑paced environment

A positive, can‑do attitude with a contagious enthusiasm for Pandora product and core values

Are driven by KPIs and get excited by hitting and exceeding targets

A well‑presented appearance with a taste for desirable products and a passion for retail

Why Work With Us?

Highly competitive hourly pay

Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)

Generous jewellery uniform allowance to express your style and individuality

Employee discount to treat yourself and your loved ones

‘Wear box’ access: Select jewellery to wear each time you’re working

Exclusive retail, hospitality, and entertainment discounts via our online benefits platform

Free support for you and your loved ones through‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more

Parties, incentives and gifts throughout the year

Clear career progression and training opportunities, empowering you to grow and succeed

If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.

Our People Are At The Heart Of Our Success. We’re Committed To Unforgettable Career Progression And Offer a Rewards Package That’s Second To None.

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