Department Manager, Full Time, Permanent, Dundrum

GET TO KNOW US

At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer’s lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets thebar in service and experiential retail, giving our customers something to love every time.KNOW THE ROLE

To lead and manage a department that delivers an exceptional customer experience, drives sales performance, and ensures operational excellence. The Department Manager will motivate, coach, and develop teams, manage merchandising standards, and deliver on business strategies while safeguarding company assets and promoting the Brown Thomas Arnotts values.Key Responsibilities

Lead and inspire the department team to deliver extraordinary customer service, meeting and exceeding NPS and sales targets Communicate and implement daily/weekly sales targets and strategies across the team Coach and support team members in handling customer queries, returns, and loyalty programme engagementEnsure the team has full knowledge of CRM systems and compliance in customer data management Recruit, onboard, and upskill team members, ensuring effective inductions and ongoing development Recognise, coach, and manage performance, reinforcing high standards and addressing underperformance fairlyMaintain merchandising standards and ensure stockrooms and shop floor areas are always organised, compliant, and commercial Oversee promotional activity, signage, and ticketing, ensuring alignment with brand and company standards Manage operational processes, including stocktaking, transfers, markdowns, and returns, ensuring accuracy and timelinessMonitor and control department costs and resources, including stationery, utilities, and supplies Ensure compliance with all security, audit, and loss prevention procedures, minimising shrinkage Collaborate with colleagues and stakeholders, including Head Office and concession partners, to optimise resultsAct as a role model of company values, embedding a culture of service, professionalism, and accountability KNOW WHAT WE'RE LOOKING FOR

Proven retail management experience, ideally in premium or luxury environments Strong leadership and coaching skills with experience managing diverse teams Demonstrated ability to deliver results-focused sales and service performance Excellent communication and influencing skills with confidence at all levelsStrong merchandising knowledge and commercial awareness Organisational and planning skills with ability to manage multiple priorities Skilled in problem-solving and decision-making under pressure Proficiency in digital and POS systems with strong numerical ability Ability to foster a culture of teamwork, inclusivity, and accountabilityProfessional, adaptable, and resilient under pressure Fully flexible Monday to Sunday KNOW WHAT'S IN IT FOR YOU

We believe that every team member should have the opportunity to curate a meaningful career that enhances professional and personal development. That is why we foster a culture of belonging and inclusiveness where your voice is valuable. A great customer experience starts with a great people experience, and we’re proud to have been recognised by multiple industry bodies for our progressive workplace culture.Competitive Salary Contributory Pension Scheme Competitive annual leave entitlement Team Member discount across the world’s most iconic brands Recognition Days for Volunteering&Wellbeing Wellbeing Initiatives Extensive Learning&Development Offerings Leading Talent Programmes Flexible Working Model Additional Benefits Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members– their diverse backgrounds, abilities and experiences make our business stronger. We don’t discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.

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