Assistant Night Manager, Dundrum

At The Johnstown Estate, we believe in delivering warm, authentic hospitality with exceptional service at every guest touchpoint. As one of Ireland's premier luxury destinations, we are passionate about creating memorable guest experiences while supporting and developing our team members to thrive in their careers.

About The Role As Assistant Night Manager, you will play a key role in ensuring the smooth, safe, and efficient operation of the hotel during overnight hours. You will lead the night team, deliver exceptional guest service, oversee financial and security procedures, and maintain the high standards expected at The Johnstown Estate.

Key Responsibilities Guest Service&Operations

Deliver exceptional guest experiences during late check‑ins and early departures

Handle guest queries, requests, and complaints professionally and efficiently

Manage room allocations and oversee smooth overnight operations

Assist in maintaining the presentation and cleanliness of public areas

Review Banquet Event Orders (BEOs) and ensure event setups and signage are correct

Coordinate breakfast arrangements for early departing groups

Security&Safety

Conduct regular property checks and night rounds

Monitor hotel security and respond promptly to incidents or emergencies

Lead emergency procedures when required and ensure compliance with hotel policies

Maintain a secure and safe environment for guests and staff

Financial&Administrative Duties

Complete nightly audit procedures and reconcile accounts accurately

Prepare reports and update daily revenue figures

Manage cash handling and financial transactions securely

Ensure all postings and checks are correctly processed within the PMS system

Team Leadership

Supervise the overnight front office and operational teams

Support and guide team members to maintain luxury service standards

Work closely with housekeeping, maintenance, security, and F&B departments to ensure seamless overnight operations

The Ideal Candidate Will Have

Previous experience in hotel front office operations or night management

Strong customer service and communication skills

Excellent problem‑solving abilities and attention to detail

Experience using hotel Property Management Systems (PMS)

Good understanding of night audit and hotel financial procedures

Knowledge of hotel security and emergency protocols

Flexibility to work overnight shifts, weekends, and public holidays

What We Offer

Opportunity to work within a luxury hospitality environment

Career progression and development opportunities

Ongoing training and support

A supportive and collaborative team culture

Complimentary parking and staff benefits

Location The Johnstown Estate is located in Enfield, Co. Meath, in the heart of Ireland's Ancient East and just 35 minutes from Dublin City and Dublin Airport, with excellent transport links via bus and rail.

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