#10520 - Service Advisor, 25k - 30k, benefits, Ashbourne

About the job #10520 - Service Advisor, 25k - 30k, benefits

We are looking to recruit an experienced Service Advisor for our well‑established customer in the motor business. Responsibilities : To deal with customer requirements for adaptations in an efficient and courteous manner ensuring the highest standard of customer service. To contribute to the organisation and loading of the workshop in an efficient manner to allow everyone to work to their full capacity.To carry out customer follow‑up and prospecting activities to increase work within the workshop and promote the sale of accessories, parts, and new vehicles. Promotion of car adaptations&vehicle conversion Schedule customer bookings and plan customer arrival time Greet all customers at Reception in a courteous and considerate manner and agree their service/repair requirements with them Carry out physical vehicle inspections where necessary Monitor progress in the workshop to ensure promised time frames are delivered.Liaise and update customers to ensure approval for additional work required has the customer's consent and agreement. Present invoices to the customers, providing a clear explanation of charges and warranty/goodwill procedures. Maintain an ongoing customer contact system, including a follow‑up call to ensure satisfaction with all work carried out and calls to customers not seen for long periods to demonstrate continued interest in their requirements.Ensure the service reception area is kept clean and tidy Requirements : Proven high level of customer service skills. Enjoys working with people. Strong organisational and prioritisation skills. Able to take initiative and ownership of issues with a proactive can‑do attitude. Able to multi‑task and switch between tasks.A team player who offers help and support to others. Willingness to learn and keep up‑to‑date with product and technical information. Thrives in a high‑pressured environment.

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