Robotics Service Engineer, Ashbourne

Qualifications Bachelor’s degree or diploma in Electrical, Electronics, Mechanical, Mechatronics, or a

Experience 1-4 years of hands‑on experience with automation equipment, robotics systems, or industrial control systems.

Experience of working in warehouse automation or industrial robotics is preferable.

Prior experience with AMR/AGV systems or large‑scale field implementations is an added advantage.

Detailed Roles&Responsibilities Daily Operations Monitoring

Ensure smooth task&operation flow

Recover bots from error / warning state

Escalate immediately critical abnormalities

Create Support tickets for each incident&follow up till closure

Breakdown&Corrective Maintenance

Diagnose hardware/software failures

Replace faulty components

Verify fix&perform diagnostics before releasing the bot from maintenance to operation

Document each incident&corrective action

Support RCA for recurring issues

Capture photos/videos, logs evidence for all the incidents

Update Support&Engineering ticket with corrective actions

Preventive Maintenance

Perform routine inspections (lubrication, bolt torqueing, belt tension, sensor cleaning) according to the OEM schedule

Clean sensors&inspect mechanical parts

Inspect charger&battery condition

Test safety systems (E‑stop, interlocks)

Download and share logs with the remote support team

Capture and share the photos/videos during incidents

Support on remote troubleshooting calls

Execute troubleshooting by remote teams

ECN Implementation

Coordinate and execute Engineering Change Notices (hardware/software retrofits)

Maintain a record of ECN completion&pending status

Safety Audit&Validation

Strictly enforce and perform Lockout/Tagout (LOTO) procedures

Safety gate interlock checks and light curtain testing

Ensure no safety controller&bypass at site without customer approval

Periodic safety sensor validation

Ensure safe isolation before maintenance

Report and document safety incidents immediately

Deployment Support

Support firmware/software upgrades

Verify correct version after the upgrade complete and confirm system stability

Perform&support validation test cases after the upgrades

Ensure system backups before any upgrades

Spares Tracking

Monitor critical spare stock

Initiate replenishment before stock‑out

Maintain spare consumption record

Tickets and Reporting

Create and manage technical tickets for every incident, breakdown, or maintenance request

Summarize work done, machine status, downtime hours, and pending roadblocks

Share daily/weekly status reports

Maintain breakdown and PM records

Publish and highlight the open issues list

Customer&Remote Coordination

Act as single site point of contact

Coordinate and maintain good relationship with operations&maintenance team

Share system&breakdown updates

Escalate critical issues

Ensure the shift handover with all the details (if applicable)

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