Accommodation Manager, Inishcrone

Job Description Location: Diamond Coast Hotel, Bartragh

Position: Accommodation Manager

Reports To: General Manager

Contract Type: Full-time

Salary: Based on Experience

Principal Accountabilities

Ensure rooms, furnishings, facilities and equipment are maintained in the cleanest possible condition and ensure that repair and maintenance is completed as required.

Co-ordinate availability of rooms with Reception, ensuring any room discrepancies are communicated to ensure accurate room status at all times.

Check the arrivals list daily and ensure any VIPs, regular and long stay guests are taken care of appropriately.

Together with supervisors conduct daily and random inspections of hotel and follow up.

Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary for changes in occupancy.

Supervise and control all Accommodation operations ensuring prompt reporting of and action on issues, ensuring follow up as required.

Schedule and supervise all rotational and special cleaning programmes.

Ensure proper handling of Lost and Found.

Responsible for strict key control.

Ensure that costs of heat, light and power are kept to a minimum and that the use of these systems is optimised.

Maintain heating, ventilating, air conditioning equipment, lifts, fire alarm and other essential equipment in optimal operating condition by ensuring routine maintenance and repairs are carried out.

Manage preventative maintenance schedules throughout the hotel as per Hotel standards.

Ensure adherence to all statutory regulations by regularly reviewing policies and procedures.

Ensure maintenance of technical plans, reference books, parts list, suppliers catalogues and any other relevant documentation.

Monitor guest feedback and produce appropriate action plans.

Manage the delivery of high quality service to guests by ensuring guest needs and reasonable requests are met, seeking opportunities to continually improve guest service.

Deal with any guest comments or complaints according to and report as appropriate to the General Manager.

Finance Management

Oversee inventory, purchasing, disbursement and cost control for all linen, cleaning, guest rooms, toilets, laundry supplies and Accommodation related machinery and equipment.

Prepare and manage a cost effective budget with measurable targets for the department within the financial parameters set down by the hotel budget.

Ensure purchase orders are requested for any expenditure.

Effectively monitor and analyse variations from the budget.

Develop procedures that track, report on, and control the running costs of the department.

Human Resources and Training

Develop formal training plans and conduct on the job training sessions for Accommodation Department employees.

Assist in the identification of training needs within the Accommodation Department.

Establish and maintain effective Employee Relations within the department.

Identify employees with potential for promotion and/or transfer and make appropriate development plans in conjunction with the Human Resources Department.

Look for ways to motivate and challenge employees.

With guidance from the Human Resource Department conduct recruitment interviews, corrective action interviews, grievance meetings, performance appraisals, coaching and training sessions.

Health&Safety

Ensure that all potential and real hazards are reported immediately.

Be fully conversant with all departmental Fire, Emergency and Bomb Procedures.

Ensure that all staff in the department work in a manner which is safe and unlikely to cause risk of harm or injury to selves or others.

Stimulate and encourage a general awareness of Health&Safety issues in relation to all tasks and activities undertaken in the Department.

Ensure that all members of the Department, including casual employees, have received adequate training in all aspects relevant to Health&Safety.

Ensure that the highest possible standards of personal hygiene are maintained by all members of the department.

Miscellaneous

Attend and contribute to Department meetings, Morning meetings and weekly function sheet meetings.

Ensure that all Accommodation employees are wearing the correct uniform, which should be clean and in good repair.

General Duties

Attend any meetings or training sessions/courses as required by Management.

Assist fellow employees to perform similar or related jobs as and when necessary.

Ensure guest satisfaction by performing such duties as attending to their requests and enquiries courteously and efficiently and accepting changes or additions in work hours which are necessary for the maintenance of uninterrupted service to Hotel Guests and Patrons.

Clean and maintain the work area, materials and equivalent, and report defective materials and equipment to superior.

Perks and Benefits

Excellent rate of pay.

Employee awards&recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days.

Employee referral programme.

Learning and Development opportunities.

Opportunity to progress within the Windward Group.

Windward Group Hotel discounts.

Employee Assistance Programme.

Digital Wellness Programme.

Meals on duty.

Social events.

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