Front Office Manager, Portmarnock

Overview

JOB TITLE: Front Office Manager REPORT TO: Rooms Divisions Manager Note:

The original description has been reformatted to a structured, job-focused format with clear sections. Content remains the same in scope and meaning. Scope and General Purpose of the Job

To direct and manage the Front Office Team, to ensure an efficient, prompt, courteous, and proactive service is provided to all guests, whilst ensuring that Hotel&Golf Procedures are followed at all times. To ensure the highest standards of guest care and customer satisfaction are maintained at all times, hence maximising rooms revenue. Responsibilities

Carry out all tasks in accordance with procedures as outlined in the Front Office Standards Manuals. Ensure all tasks and checklists are actioned and completed during shift. Have comprehensive knowledge and actively promote all hotel&golf facilities. Ensure the highest standards of presentation and cleanliness of the Front Of House are maintained. Participate in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration. Control and analyse departmental costs on an ongoing basis and take action to control negative deviation.Plan and co-ordinate in-house activities and package plans together with other departments as required. Check the arrival list, conference guest list and VIP list to ensure that Department Managers and the General Manager recognise VIPs and special guests. Maintain Guest Ledger. Ensure weekly invoice and statement runs are correct and chased by the nights team.Ensure daily auditing is done correctly. Deliver the highest standards of guest care and customer satisfaction throughout the stay in alignment with agreed standards and internal SOPs. Monitor the hotel's overall service and teamwork daily, and make recommendations for improvement to the Hotel Manager and relevant Department Manager.Personal Specifications

A natural leader of staff; ability to lead and develop a team. Excellent communication skills both written and oral. Excellent organizational skills. Excellent customer care skills. At least two years' experience working in a similar role. Experience in Opera an advantage. Excellent command of the English language.Perks

20 days holiday per annum Flexible schedule Free Parking whilst on shift Free Meal on Duty Gym Access Free Golf Rewards and recognition Growth opportunities Dedicated Training Programme Employee&Immediate Family Assistance Programme Referral Bonus starting at£125 for Part time and £250 for Full time Team, Friends and Family Hotel rates Up to 40% of food discounts ½ price lift tickets at Grouse Mountain and Revelstoke Mountain Resort Dallas Stars NHL Game discounts x3 complimentary nights stays to use in the UK, Ireland or North AmericaSummation

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Ireland to apply. Applications will not be accepted via email or in person.

We thank all applicants for their interest in career opportunities with The Sandman Hotel Group; however, only those applicants we wish to interview will receive a reply to their application.

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