Front Office Manager, Portmarnock

JOB TITLE: Front Office Manager

REPORT TO: Rooms Divisions Manager

SCOPE AND GENERAL PURPOSE OF THE JOB

To direct and manage the Front Office Team, to ensure an efficient, prompt, courteous, and proactive service is provided to all guests, whilst ensuring that Hotel & Golf Procedures are followed at all times. To ensure the highest standards of guest care and customer satisfaction are maintained at all times, hence maximising rooms' revenue.

Main Responsibilities

1. To carry out all tasks in accordance with procedures as outlined in the Front Office Standards Manuals.
2. To ensure all tasks and checklists are actioned and completed during shift.
3. To have a comprehensive knowledge and actively promote all hotel & golf facilities.
4. To ensure the highest standards of presentation and cleanliness of the Front Of House is always maintained.
5. Participates in development of recognition programmes for staff, advertising and promotional programs and campaigns to increase market awareness and penetration.
6. Controls and analyses departmental costs on an ongoing basis and takes action to control negative deviation.
7. Plans and co-ordinates in-house activities and package plans together with other departments as required.
8. Checks the arrival list, conference guest list and VIP list to ensure that Department Managers and the General Manager recognises VIP's and special guests.
9. Maintain Guest Ledger.
10. To ensure weekly invoice and statement runs are correct and chased by nights team.
11. 11: To ensure daily auditing are done correctly.
12. Delivering the highest standards of guest care and customer satisfaction throughout their stay in alignment with agreed standards and internal SOPs.
13. Monitors hotel's overall service and team work daily, and makes recommendations for improvement to Hotel Manager and relevant Department Manager.

Personal Specifications

• A natural leader of staff
• Ability to lead and develop a team
• Excellent communication skills both written and oral
• Excellent organizational skills
• Excellent customer care skills
• At least two years' experience working in a similar role
• Experience in Opera an advantage
• Excellent command of the English language

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 20 days holiday per annum
• Flexible schedule
• Free Parking whilst on shift
• Free Meal on Duty
• Gym Access
• Free Golf
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Employee & Immediate Family Assistance Programme
• Referral Bonus starting at £125 for Part time and £250 for Full time
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• ½ price lift tickets at Grouse Mountain and Revelstoke Mountain Resort
• Dallas Stars NHL Game discounts
• X3 complimentary nights stays to use in the UK, Ireland or North America

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Ireland to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**