Junior Project Manager, Tralee

 This is a hybrid role with regular attendance required at our Tralee office.

Role Description

SMBC is seeking a Junior IT Project Manager who has a strong passion for Banking, Corporate and Data Tech Project Management Office and is interested in building a career at a fast growing and reputable Bank. This role partners with the Business to; develop business requirements, use cases, ROI’s, acceptance criteria, manage projects through the SDLC, following the outline established by the Project Management Office, manage budgets, resource plans, change management, all aspects of vendor relationships, including and not limited to contracts, invoicing and statements of work.

 
The successful person will need to possess the technical aptitude to perform the duties and assist in 2nd line technical support, identify business process improvements, recommend automation in lieu of manual process and be able to communicate technical solutions to businesspeople as well as business needs to the technical teams.

This role will report to the Executive Director Front Office Applications and Innovation.

Role Objectives:

Translate business needs into clear requirements, use cases ROI and acceptance criteria. Manage projects end to end through the SDLC aligned to PMO standards. Track budgets resource plans timelines risks and dependencies. Own vendor relationships including contracts invoicing and statements of work. Support 2nd line technical activities and assist with issue resolution where needed. Identify process inefficiencies and recommend automation opportunities. Communicate effectively between business stakeholders and technical teams. Develop and maintain subject matter expertise across assigned products. Document features usage and processes to support training and knowledge sharing. Monitor product performance using KPIs and benchmarking against competitors. Gather customer insights through feedback surveys and stakeholder engagement. Log and track defects and enhancement requests translating into business and technical requirements. Contribute to backlog prioritisation ensuring focus on highest value outcomes. Support product strategy through customer and market insight. Represent client perspective in design decisions and prioritisation discussions. Support QA activities through user stories customer journeys and test scenarios. Assess impact of issues during testing and support resolution decisions. Build strong relationships with internal and external stakeholders to gather feedback and improve experience.

Qualifications and Skills

2 - 4 years Project Management experience ideally within Financial Services. Strong understanding of SDLC including Agile Waterfall and Hybrid delivery models. Experience with ServiceNow required. Familiarity with JIRA COUPA Microsoft Azure Visio and Project preferred. Solid documentation process mapping and analytical skills. Understanding of databases file structures and current vs future state mapping. Strong stakeholder management communication and negotiation skills. Ability to diagnose technical issues and support resolution. Vendor management and commercial awareness. High attention to detail with ability to manage multiple priorities under pressure. Experience with Agile Scrum and Kanban frameworks.