Guest Experiences Administrator (W/M), Cong

Guest Experiences Administrator Published on 08/04/2026

Offer Description We are currently recruiting a highly organised Guest Experiences Administrator with the ability to be professional and communicate courteously and efficiently with guests and colleagues alike. We are looking for a service‑driven individual to join our Forbes five‑star team and contribute to creating Ashford moments for our guests and colleagues.

Benefits

Professional, award‑winning training and development opportunities.

Discounted accommodation rates with Red Carnation Hotel Collection.

Annual Staff Appreciation Party and other Employee Recognition Events.

Discounted rates with many local businesses and third‑party service providers (including estate activities).

Heavily subsidised accommodation (subject to availability).

Free meals on duty.

Complimentary dry cleaning of business attire.

Refer a friend and family bonus scheme.

Two paid volunteering days each year.

Holiday allowance increasing with length of service up to 25 days.

Hotel‑based recognition incentives.

Free access to Employee Assistance Programme.

Main Duties

Email guests prior to arrival to prepare a bespoke plan for their stay.

Communicate hotel information to guests, fully informing them on all services and offerings available.

Update Opera to reflect guests’ plans.

Keep up to date with hotel dining, Spa and other services to instil confidence in guests.

Communicate with all third‑party activity suppliers to have up‑to‑date information regarding activities and services they provide.

Work closely with Reception, Concierge and Reservations.

Profile

Self‑motivated and standards‑driven, thriving in a fast‑paced environment.

Fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.

Excellent communication and interpersonal skills.

Strong organisational abilities with a talent for prioritising tasks effectively.

A commitment to delivering quality guest service.

A people‑oriented individual with the drive and potential to grow within our dynamic, service‑driven environment.

Flexible, willing to work within the Rooms Division department when needed, including front‑of‑house and estate duties.

Capable of handling high‑pressure situations and busy periods with composure.

Knowledgeable about Forbes 5‑star standards.

Using innovative, adaptable, and flexible approach.

Legally eligible to work in Ireland.

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