IT Support & Systems Administrator, Clare

We're looking for a motivated IT Support & Systems Administrator to join our team based in Kilrush, Co. Clare.

This role is ideal for someone with 2–4 years' experience who is looking to move beyond basic support and develop strong skills in Microsoft 365, networking, and modern IT infrastructure.

You'll work as part of a small team supporting clients both remotely and on-site across Clare and beyond. This is a hands-on role with real exposure to cloud systems, networking, and cybersecurity, offering a clear path into advanced systems administration.

We're looking for someone curious, proactive, and eager to take ownership of their technical development.

• Administer and support Microsoft 365 environments including:
  • Exchange Online, SharePoint, Teams, and OneDrive
• Manage users, permissions, and identity using Microsoft Entra ID (Azure AD)
• Configure and manage Microsoft Intune for device deployment, compliance, and security
• Implement and maintain security controls including MFA and conditional access
• Support ongoing optimisation of client Microsoft 365 environments

• Manage and support client network environments including:
  • LAN/WAN, VPNs, firewalls, and wireless networks
• Troubleshoot connectivity, performance, and access issues
• Assist with network setup, upgrades, and documentation
• Work with firewalls and network security configurations

• Support Windows and macOS environments
• Assist in the administration of Windows Server and Active Directory
• Perform system updates, patching, and general maintenance
• Support backup and recovery processes

• Provide 1st and 2nd line support to end users
• Deliver support both remotely and on-site as required
• Troubleshoot hardware, software, and network issues
• Work within a ticketing/RMM system to manage and resolve issues efficiently

• Apply security best practices across endpoints and cloud systems
• Support endpoint protection and monitoring tools
• Assist in implementing policies aligned with modern cybersecurity standards
• Promote security awareness and good IT practices among users

• Contribute to technical documentation and internal knowledge base
• Document client environments and configurations
• Work toward relevant certifications as part of your development

• 2–4 years experience in an IT support or systems role
• Experience supporting Windows and macOS environments
• Hands-on experience with Microsoft 365 administration
• Understanding of Active Directory and/or Entra ID
• Basic networking knowledge (DNS, DHCP, VPNs, firewalls)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a small team
• Full driving licence and access to a vehicle

• Experience with Microsoft Intune or Endpoint Manager
• Familiarity with networking hardware (routers, switches, firewalls)
• Experience with RMM or EDR tools
• Basic scripting knowledge (PowerShell, Bash)
• Relevant certifications (CompTIA, Microsoft, etc.)

• Ongoing training and support toward certifications
• Exposure to modern Microsoft cloud and security technologies
• Company laptop, phone and broadband allowance
• A supportive, close-knit team environment
• Company events
• Healthcare (Employer contribution after 12 months of employment)
• Pension (Company pension with matching contribution after 12 months of employment)