Manager I, Expert Insights - ECS, Waterford

About AlphaSense AlphaSense

is the world’s most sophisticated companies’ go‑to source for removing uncertainty from decision‑making. With market intelligence and search built on proven AI,

AlphaSense

delivers insights that matter from trusted content. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research.

About The Team At

Tegus by AlphaSense , we work directly with world‑class institutional investors, corporations, and consultancies each day by providing real‑time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and keep our customers top of mind.

About The Role The Manager I, Expert Insights– ECS will coach Analysts on achieving and exceeding their monthly call quotas and deliver exceptional service in a fast‑paced, high‑energy, collaborative environment. The role also includes coaching Client Research Managers (CRMs) to identify opportunities to increase engagement and call volume within their customer base while modeling and instilling

AlphaSense

values and culture.

What You’ll Do

Develop, manage, and incentivise Analysts&Customer Research Managers to achieve and exceed key metrics.

Coach Analysts&Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.

Interview, hire, and develop (post‑onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.

Compile team reports, conduct 1:1s, and perform regular quality assurance reviews.

Work closely with Senior Managers/Director of Operations to provide feedback and execute on department‑wide initiatives.

Who You Are

3+ years of experience in people management.

Ability to effectively train, coach, and mentor a team to deliver world‑class service.

Exceptional communication and interpersonal skills, capable of building relationships at all levels.

Open‑minded and curious listener who can quickly grasp context and navigate ambiguity to get to the heart of the problem.

Self‑starter attitude who can initiate and drive projects to completion with minimal guidance.

Ability to handle multiple tasks and ensure quality results with minimal supervision.

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share the responsibility for fulfilling

AlphaSense’s commitment to equal employment opportunity.

AlphaSense

does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at

AlphaSense , including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of

AlphaSense

to provide reasonable accommodation to qualified employees who have protected disabilities, to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud We at

AlphaSense

have been made aware of fraudulent job postings and individuals impersonating our recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

AlphaSense

never asks candidates to pay for job applications, equipment, or training.

All official communications will come from an @alpha‑sense.com email address.

If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of

AlphaSense , please contact us. Your security and trust matter to us.

#J-18808-Ljbffr