Field Service Engineer (field-based across South West Ireland), Waterford

Field Service Engineer (field-based across South West Ireland)

Full-time

At

Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.

Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.

It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future‑focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient is recruiting a Graphics Service Engineer to provide a first‑class technical service across our range of Print&Document Finishing Equipment. Based in or around Munster, you’ll support customers through installation, training, servicing, and repair of high‑end printing and finishing systems.

This is a field‑based role requiring strong technical capability, excellent customer communication skills, and a proactive approach to problem‑solving.

The Role

To diagnose, troubleshoot and resolve all equipment failures on customer sites within expected timeframes

Train key equipment operators how to test, tune, adjust and operate equipment to obtain optimum operating performance

Solve technical problems related to equipment breakdown/reliability using right first time (RFT) techniques to eliminate repeat failures

Advise Service Management regarding Customer satisfaction/dis‑satisfaction of product performance and service response with suggestions for viable&deliverable improvements

Develop our service business through the delivery of high service standards, customer satisfaction and actively seek opportunities to provide additional services and products

Provide remote advice on the use and care of equipment /software systems to customers

To effectively plan your own daily route/call plan to ensure productive use of time, customer communication and deliver top level customer service to meet customer SLA’s including planned preventive maintenance calls

Promptly complete and return relevant service paperwork/electronic files associated with service visits and equipment installations

Attend and understand the engineer training provided by the Company and achieve the required manufacturer technical certification

To interface with internal and external customers, salespeople and other service team members on a technical level

Manage and update spare part car stock used in your daily routine

Comply with any departmental changes which have been implanted to aid the successful running of the Service Dept.

Have the ability to provide a high level of technical service and represent the interests of Quadient Ireland in developing customer relationships to assure long‑term customer satisfaction

About You

Experience of working on either Electro‑Mechanical Paper Handling equipment, Large Production Print or Print Finishing Equipment

Diploma/Certification in Electrical, Mechanical or Electronic engineering

Ability to work under pressure to tight schedules on customer sites

Excellent communication skills, including verbal and written plus the ability to speak effectively with customers and colleagues

Have the skills to diagnose, troubleshoot and resolve critical equipment failures

Willingness to pay attention to detail and the ability to follow procedures and adhere to Company policies

Ability to demonstrate initiative and work alone with little supervision

Strong organisational, planning and scheduling skills

Experience in graphics, wide‑format printing, or high‑end document systems

Benefits

Flexible Work:

Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning:

Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community:

Join our Empowered Communities and engage in our Philanthropy program.

Comprehensive Rewards:

Enjoy competitive Total Rewards covering wellness, work/life balance and more, including a generous referral scheme.

Caring for Wellbeing:

Access our complimentary employee assistance program for mental health support.

Legal Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

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