Container Delivery Lead - OpenShift&Kubernetes, Waterford

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description Are you a natural coordinator who thrives at the intersection of technology, people, and delivery excellence? We're looking for a Container Service Delivery Co‑Ordinator to lead the end‑to‑end delivery of enterprise container platform services across our hybrid infrastructure—spanning on‑premises VMware environments and AWS cloud.

What You’ll Do Service Delivery Coordination

Manage end‑to‑end delivery lifecycle for container platform services

Coordinate cluster upgrades, vulnerability cycles, and platform feature enablement

Track dependencies, prioritization, and commitments across multiple delivery streams

Partner with vendors and internal stakeholders to align delivery with business and roadmap objectives

Change Management&Governance

Drive change coordination using ServiceNow with accountability for completeness and approvals

Maintain core governance artifacts: risks, issues, dependencies, milestones, decision logs

Coordinate change readiness reviews and execution checkpoints

Ensure compliance with security, audit, and enterprise standards

Incident&Escalation Leadership

Facilitate critical incident bridge calls and cross‑team coordination

Provide structured support during production escalations and high‑priority events

Participate in on‑call support for implementations, escalations, and platform incidents

Continuous Improvement&Quality

Drive measurable improvements in delivery predictability and change success rates

Standardize and enhance runbooks, SOPs, and operational documentation

Monitor platform service quality and reduce delivery friction

Promote consistent practices across on‑premises and AWS delivery models

Stakeholder Engagement

Facilitate delivery forums including change readiness meetings, status reviews, and health reporting

Develop clear, compelling communications on delivery schedules, risks, and platform enablement

Collaborate on demand forecasting, prioritization, and initiative alignment

AI‑Enabled Service Delivery

Use AI tools to generate structured change plans, reports, and stakeholder updates

Leverage AI for incident analysis, trend identification, and operational risk assessment

Build and refine operational artifacts faster using AI‑assisted content creation

Drive data‑driven decision‑making through AI‑supported insights

Model delivery scenarios and optimize execution approaches

What will you need to succeed 5+ years in IT service delivery, platform operations, or infrastructure coordination with accountability for outcomes and service quality.

Demonstrated expertise in Change Management, Incident Management, and Service Delivery lifecycle practices

Proven ability to coordinate effectively across matrix organizations, influencing without authority

Track record of driving continuous improvement in operational processes

AI‑Enabled Service Delivery Skills

Practical hands‑on experience applying AI tools to operational challenges:

Analyzing operational data (incidents, changes, tickets, logs, metrics) to uncover patterns and risks

Creating and refining operational artifacts (runbooks, change plans, reports) with AI assistance

Identifying documentation gaps and knowledge coverage using AI‑assisted discovery

Modeling scenarios and optimizing delivery approaches

Comfort validating AI outputs against trusted systems and applying sound operational judgment

Technical Foundation

Working knowledge of Kubernetes/OpenShift concepts (clusters, namespaces, workloads, networking)

Familiarity with hybrid infrastructure: VMware on‑premises environments and AWS cloud fundamentals

Ability to interpret operational signals (metrics, logs, alerts) and coordinate responses

Hands‑on experience with ServiceNow, monitoring tools, and AI‑enabled productivity tools

Education&Certification

Post‑secondary education or equivalent professional experience

ITIL Foundation or equivalent knowledge (preferred)

Nice‑to‑Have

Exposure to OpenShift platform operations, Quay, or Rancher

Familiarity with Ansible, Git workflows, or automation practices

Experience in regulated enterprise environments

Demonstrated track record advancing AI adoption within delivery teams

Understanding of AIOps concepts (event correlation, trend analysis, noise reduction)

Working Conditions

Participation in on‑call support for major implementations, platform escalations, and production incidents

Occasional after‑hours and weekend availability aligned to delivery and operational requirements

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e‑mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range 65,000 / 105,000

Job Category IT - Technology Services

Posting End Date 12/06/2026

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