Guest Experience Executive - VIP Service&WOW Moments, Ashford

We are currently looking for an enthusiastic and dedicated

GuestExperiences Executive

to join the Front of House Team.

who are we? Join Ashford Castle and become part of a legendary story. As Ireland’s only double Forbes Five‑Star Hotel&Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800‑year‑old castle offers award‑winning luxury, exceptional dining, a world‑class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK&Ireland by Travel + Leisure and proud to have retained the Forbes Five‑Star award in 2025.

Key responsibilities of the GuestExperiences Executive will include:

Greet guests warmly, using their names to create a positive first impression and ensure they feel welcome.

Adhere to Forbes 5‑star and Red Carnation Hotel Standards.

Ensure timely availability of agreed‑upon services and products for guests.

Be familiar with the VIP list and daily amenities for a seamless guest experience, following standard operating procedures (SOPs).

Create personalised plans for guests upon request.

Communicate special service requests for VIP guests before, during, and after their stay.

Enhance the experience for junior guests and introduce a‘WOW’ factor through proactive care.

Collaborate with management to design a 'Personal Guest Plan' that reflects Ashford Castle/RCH standards.

Continuously identify improvements to service standards with Senior Management approval.

Complete a thorough handover before shifts end for consistent communication.

Communicate VIP guest personal plans across all departments.

Maintain thorough knowledge of the castle and its offerings.

The ideal candidate for the GuestExperiences Executive should:

Self‑motivated and standards‑driven, with the ability to thrive in a fast‑paced environment.

A fluent English speaker who maintains high personal standards and embraces the challenges of working in Ireland's most luxurious hotel.

Excellent communication and interpersonal skills.

Strong organizational abilities with a talent for prioritising tasks effectively.

A commitment to delivering quality customer service.

A people‑oriented individual with the drive and potential to grow within our dynamic, service‑driven environment.

A collaborative team player who actively participates in team projects.

Flexible, willing to work within the Rooms Division department when needed, including front‑of‑house and estate duties.

Capable of handling high‑pressure situations and busy periods with composure.

Knowledgeable about Forbes 5‑star standards.

Using innovative, adaptable, and flexible in approach.

Legally eligible to work in Ireland.

What's in it for you?

Professional,award winning training and development opportunities

Discountedaccommodation rates with Red Carnation Hotel Collection

AnnualStaff Appreciation Party and other Employee Recognition Events

Discountedrates with many local businesses and third party service providers(including Estate Activities)

Heavilysubsidised accommodation (subject to availability)

Complimentarydry cleaning of business attire

Recommendfriend and family bonus scheme

Twopaid volunteering days each year

Holidayallowance increasing with length of service up to 25 days

Hotelbased recognition incentives

Freeaccess to Employee Assistance Programme

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.

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